Unlock user insights

Understanding user behavior, pain points, and motivations is key to designing successful products. Our tailored research process drives measurable impact, enhances usability, and boosts business success.

Unlock user insights

Understanding user behavior, pain points, and motivations is key to designing successful products. Our tailored research process drives measurable impact, enhances usability, and boosts business success.

Unlock user insights

Understanding user behavior, pain points, and motivations is key to designing successful products. Our tailored research process drives measurable impact, enhances usability, and boosts business success.

Unlock user insights

Understanding user behavior, pain points, and motivations is key to designing successful products. Our tailored research process drives measurable impact, enhances usability, and boosts business success.

Proven research methods

A strategic blend of qualitative & quantitative approaches for reliable insights.

Understanding real users

We go beyond data points to uncover genuine behaviors and motivations.

Insights that drive action

Our reports don’t just inform; they guide smart, user-centered decisions.

Proven research methods

A strategic blend of qualitative & quantitative approaches for reliable insights.

Understanding real users

We go beyond data points to uncover genuine behaviors and motivations.

Insights that drive action

Our reports don’t just inform; they guide smart, user-centered decisions.

Proven research methods

A strategic blend of qualitative & quantitative approaches for reliable insights.

Understanding real users

We go beyond data points to uncover genuine behaviors and motivations.

Insights that drive action

Our reports don’t just inform; they guide smart, user-centered decisions.

Know your user

Personas & archetypes

What it is: Personas and archetypes are research-based representations of real users. They help teams understand and empathize with different user types by illustrating key characteristics, needs, and behaviors. When to use it Develop personas early in the research process to define target audiences and validate product-market fit. They should be refined throughout the design cycle as new insights emerge. How it helps: This method establishes a human-centered foundation for decision-making, ensuring that design, content, and product features meet real user needs. It aligns teams around a shared understanding of users and prevents solutions based on assumptions. Key insights delivered:

Clear user segmentation

Behavioral patterns & common goals

Pain points & expectations

Decision-making drivers

Individual in-depth interviews (IDI)
Customer journey mapping
User behavior data analysis

Know your user

Personas & archetypes

What it is: Personas and archetypes are research-based representations of real users. They help teams understand and empathize with different user types by illustrating key characteristics, needs, and behaviors. When to use it Develop personas early in the research process to define target audiences and validate product-market fit. They should be refined throughout the design cycle as new insights emerge. How it helps: This method establishes a human-centered foundation for decision-making, ensuring that design, content, and product features meet real user needs. It aligns teams around a shared understanding of users and prevents solutions based on assumptions. Key insights delivered:

Clear user segmentation

Behavioral patterns & common goals

Pain points & expectations

Decision-making drivers

Individual in-depth interviews (IDI)
Customer journey mapping
User behavior data analysis
Know your user
Personas & archetypes

What it is: Personas and archetypes are research-based representations of real users. They help teams understand and empathize with different user types by illustrating key characteristics, needs, and behaviors. When to use it Develop personas early in the research process to define target audiences and validate product-market fit. They should be refined throughout the design cycle as new insights emerge. How it helps: This method establishes a human-centered foundation for decision-making, ensuring that design, content, and product features meet real user needs. It aligns teams around a shared understanding of users and prevents solutions based on assumptions. Key insights delivered:

Clear user segmentation

Behavioral patterns & common goals

Pain points & expectations

Decision-making drivers

Individual in-depth interviews (IDI)
Customer journey mapping
User behavior data analysis

Know your user

Personas & archetypes

What it is: Personas and archetypes are research-based representations of real users. They help teams understand and empathize with different user types by illustrating key characteristics, needs, and behaviors. When to use it Develop personas early in the research process to define target audiences and validate product-market fit. They should be refined throughout the design cycle as new insights emerge. How it helps: This method establishes a human-centered foundation for decision-making, ensuring that design, content, and product features meet real user needs. It aligns teams around a shared understanding of users and prevents solutions based on assumptions. Key insights delivered:

Clear user segmentation

Behavioral patterns & common goals

Pain points & expectations

Decision-making drivers

Individual in-depth interviews (IDI)
Customer journey mapping
User behavior data analysis

Know your user

Personas & archetypes

What it is: Personas and archetypes are research-based representations of real users. They help teams understand and empathize with different user types by illustrating key characteristics, needs, and behaviors. When to use it Develop personas early in the research process to define target audiences and validate product-market fit. They should be refined throughout the design cycle as new insights emerge. How it helps: This method establishes a human-centered foundation for decision-making, ensuring that design, content, and product features meet real user needs. It aligns teams around a shared understanding of users and prevents solutions based on assumptions. Key insights delivered:

Clear user segmentation

Behavioral patterns & common goals

Pain points & expectations

Decision-making drivers

Individual in-depth interviews (IDI)
Customer journey mapping
User behavior data analysis

Test your product

Usability testing - moderated & unmoderated

What it is: Usability testing evaluates how real users interact with a product, website, or app by analyzing their behavior while completing tasks. Moderated usability testing involves a researcher guiding the session in real-time, while unmoderated usability testing allows participants to complete tasks independently. Both methods identify usability issues and enhance user experience. When to use it: Moderated usability testing is ideal for early-stage prototypes and complex interactions, providing in-depth insights, real-time feedback, and the ability to probe users’ thoughts. Unmoderated usability testing is best for large-scale, quick feedback, allowing users to complete tasks in a natural setting at their own pace. How it helps: Moderated testing delivers deep qualitative insights through live observation and direct questioning, helping uncover usability pain points and user frustrations. Unmoderated testing provides broader quantitative insights, enabling UX teams to validate design decisions at scale. Together, they create a comprehensive understanding of user behavior and usability challenges. Key insights delivered:

User task success rates & completion times

Usability pain points & areas of friction

Real-time user feedback on design and interaction

Large-scale insights on navigation & ease of use

Tree testing / card sorting
Preference testing
First click testing
A/B testing

Test your product

Usability testing - moderated & unmoderated

What it is: Usability testing evaluates how real users interact with a product, website, or app by analyzing their behavior while completing tasks. Moderated usability testing involves a researcher guiding the session in real-time, while unmoderated usability testing allows participants to complete tasks independently. Both methods identify usability issues and enhance user experience. When to use it: Moderated usability testing is ideal for early-stage prototypes and complex interactions, providing in-depth insights, real-time feedback, and the ability to probe users’ thoughts. Unmoderated usability testing is best for large-scale, quick feedback, allowing users to complete tasks in a natural setting at their own pace. How it helps: Moderated testing delivers deep qualitative insights through live observation and direct questioning, helping uncover usability pain points and user frustrations. Unmoderated testing provides broader quantitative insights, enabling UX teams to validate design decisions at scale. Together, they create a comprehensive understanding of user behavior and usability challenges. Key insights delivered:

User task success rates & completion times

Usability pain points & areas of friction

Real-time user feedback on design and interaction

Large-scale insights on navigation & ease of use

Tree testing / card sorting
Preference testing
First click testing
A/B testing
Test your product
Usability testing - moderated & unmoderated

What it is: Usability testing evaluates how real users interact with a product, website, or app by analyzing their behavior while completing tasks. Moderated usability testing involves a researcher guiding the session in real-time, while unmoderated usability testing allows participants to complete tasks independently. Both methods identify usability issues and enhance user experience. When to use it: Moderated usability testing is ideal for early-stage prototypes and complex interactions, providing in-depth insights, real-time feedback, and the ability to probe users’ thoughts. Unmoderated usability testing is best for large-scale, quick feedback, allowing users to complete tasks in a natural setting at their own pace. How it helps: Moderated testing delivers deep qualitative insights through live observation and direct questioning, helping uncover usability pain points and user frustrations. Unmoderated testing provides broader quantitative insights, enabling UX teams to validate design decisions at scale. Together, they create a comprehensive understanding of user behavior and usability challenges. Key insights delivered:

User task success rates & completion times

Usability pain points & areas of friction

Real-time user feedback on design and interaction

Large-scale insights on navigation & ease of use

Tree testing / card sorting
Preference testing
First click testing
A/B testing

Test your product

Usability testing - moderated & unmoderated

What it is: Usability testing evaluates how real users interact with a product, website, or app by analyzing their behavior while completing tasks. Moderated usability testing involves a researcher guiding the session in real-time, while unmoderated usability testing allows participants to complete tasks independently. Both methods identify usability issues and enhance user experience. When to use it: Moderated usability testing is ideal for early-stage prototypes and complex interactions, providing in-depth insights, real-time feedback, and the ability to probe users’ thoughts. Unmoderated usability testing is best for large-scale, quick feedback, allowing users to complete tasks in a natural setting at their own pace. How it helps: Moderated testing delivers deep qualitative insights through live observation and direct questioning, helping uncover usability pain points and user frustrations. Unmoderated testing provides broader quantitative insights, enabling UX teams to validate design decisions at scale. Together, they create a comprehensive understanding of user behavior and usability challenges. Key insights delivered:

User task success rates & completion times

Usability pain points & areas of friction

Real-time user feedback on design and interaction

Large-scale insights on navigation & ease of use

Tree testing / card sorting
Preference testing
First click testing
A/B testing

Test your product

Usability testing - moderated & unmoderated

What it is: Usability testing evaluates how real users interact with a product, website, or app by analyzing their behavior while completing tasks. Moderated usability testing involves a researcher guiding the session in real-time, while unmoderated usability testing allows participants to complete tasks independently. Both methods identify usability issues and enhance user experience. When to use it: Moderated usability testing is ideal for early-stage prototypes and complex interactions, providing in-depth insights, real-time feedback, and the ability to probe users’ thoughts. Unmoderated usability testing is best for large-scale, quick feedback, allowing users to complete tasks in a natural setting at their own pace. How it helps: Moderated testing delivers deep qualitative insights through live observation and direct questioning, helping uncover usability pain points and user frustrations. Unmoderated testing provides broader quantitative insights, enabling UX teams to validate design decisions at scale. Together, they create a comprehensive understanding of user behavior and usability challenges. Key insights delivered:

User task success rates & completion times

Usability pain points & areas of friction

Real-time user feedback on design and interaction

Large-scale insights on navigation & ease of use

Tree testing / card sorting
Preference testing
First click testing
A/B testing
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!

How AI Enhances Our UX Process

See all case studies

We have completed projects for clients in industries such as e-commerce, fintech, education, AI, and many more.

Persona & journey map

Build user-centered experiences with personas and customer journey maps based on real insights.

Individual In-Depth Interviews (IDI)

Personas & Archetypes Mind Map

Customer Journey Map

Delivery: from 2 weeks

12300 PLN

Book now
Unmoderated user test

Get rapid real-user feedback on usability, navigation, and preferences—fast and data-driven.

Card Sorting / Tree Testing

Preference Testing / First click Testing

30 recorded unmoderated sessions

Report with actionable recommendations

Delivery: from 1 week

6800 PLN

Book now
Moderated usability test

Run an in-depth UX study to uncover friction points and gain actionable insights.

Moderated remote test with 5 target users

Test recordings & expert UX analysis

Data-backed expert recommendations

Delivery: from 2 weeks

7800 PLN

Book now

How AI Enhances Our UX Process

We have completed projects for clients in industries such as e-commerce, fintech, education, AI, and many more.

How AI Enhances Our UX Process

We have completed projects for clients in industries such as e-commerce, fintech, education, AI, and many more.

How AI Enhances Our UX Process

See all case studies

We have completed projects for clients in industries such as e-commerce, fintech, education, AI, and many more.

Persona & journey map

Build user-centered experiences with personas and customer journey maps based on real insights.

Individual In-Depth Interviews (IDI)

Personas & Archetypes Mind Map

Customer Journey Map

Delivery: from 2 weeks

12300 PLN

Book now
Unmoderated user test

Get rapid real-user feedback on usability, navigation, and preferences—fast and data-driven.

Card Sorting / Tree Testing

Preference Testing / First click Testing

30 recorded unmoderated sessions

Report with actionable recommendations

Delivery: from 1 week

6800 PLN

Book now
Moderated usability test

Run an in-depth UX study to uncover friction points and gain actionable insights.

Moderated remote test with 5 target users

Test recordings & expert UX analysis

Data-backed expert recommendations

Delivery: from 2 weeks

7800 PLN

Book now

How AI Enhances Our UX Process

See all case studies

We have completed projects for clients in industries such as e-commerce, fintech, education, AI, and many more.

Persona & journey map

Build user-centered experiences with personas and customer journey maps based on real insights.

Individual In-Depth Interviews (IDI)

Personas & Archetypes Mind Map

Customer Journey Map

Delivery: from 2 weeks

12300 PLN

Book now
Unmoderated user test

Get rapid real-user feedback on usability, navigation, and preferences—fast and data-driven.

Card Sorting / Tree Testing

Preference Testing / First click Testing

30 recorded unmoderated sessions

Report with actionable recommendations

Delivery: from 1 week

6800 PLN

Book now
Moderated usability test

Run an in-depth UX study to uncover friction points and gain actionable insights.

Moderated remote test with 5 target users

Test recordings & expert UX analysis

Data-backed expert recommendations

Delivery: from 2 weeks

7800 PLN

Book now

What you get from us

Comprehensive user Insights to inform design decisions.

Optimized user Journeys to identify friction points and opportunities.

Well-defined user personas to gain clear, research-backed profiles.

Actionable recommendations to deliver clear, user-centered strategies.

What you get from us

Comprehensive user Insights to inform design decisions.

Optimized user Journeys to identify friction points and opportunities.

Well-defined user personas to gain clear, research-backed profiles.

Actionable recommendations to deliver clear, user-centered strategies.

What you get from us

Comprehensive user Insights to inform design decisions.

Optimized user Journeys to identify friction points and opportunities.

Well-defined user personas to gain clear, research-backed profiles.

Actionable recommendations to deliver clear, user-centered strategies.

What you get from us

Comprehensive user Insights to inform design decisions.

Optimized user Journeys to identify friction points and opportunities.

Well-defined user personas to gain clear, research-backed profiles.

Actionable recommendations to deliver clear, user-centered strategies.

Insight-led design journey

1. Understand project goals

Conduct in-depth UX research to uncover opportunities using data, user behavior insights, and market analysis for a strategic project foundation.

2. Craft research plan
3. Recruit participants
4. Conduct testing
5. Analyse & deliver insights

Insight-led design journey

1. Understand project goals

Conduct in-depth UX research to uncover opportunities using data, user behavior insights, and market analysis for a strategic project foundation.

2. Craft research plan
3. Recruit participants
4. Conduct testing
5. Analyse & deliver insights
Insight-led design journey
1. Understand project goals

Conduct in-depth UX research to uncover opportunities using data, user behavior insights, and market analysis for a strategic project foundation.

2. Craft research plan
3. Recruit participants
4. Conduct testing
5. Analyse & deliver insights

Insight-led design journey

1. Understand project goals

Conduct in-depth UX research to uncover opportunities using data, user behavior insights, and market analysis for a strategic project foundation.

2. Craft research plan
3. Recruit participants
4. Conduct testing
5. Analyse & deliver insights

Insight-led design journey

1. Understand project goals

Conduct in-depth UX research to uncover opportunities using data, user behavior insights, and market analysis for a strategic project foundation.

2. Craft research plan
3. Recruit participants
4. Conduct testing
5. Analyse & deliver insights
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Not sure what you need?

Book a free discovery call, and we’ll help you find the best solution.

Let's talk!
Flexible & hassle-free

We scale with your needs—no long-term commitments, just impactful results.

Experiences people love

Enhance engagement, build client loyalty, and improve satisfaction.

Boosted conversions

Optimize design, streamline user flows, and drive higher conversion rates.

Flexible & hassle-free

We scale with your needs—no long-term commitments, just impactful results.

Experiences people love

Enhance engagement, build client loyalty, and improve satisfaction.

Boosted conversions

Optimize design, streamline user flows, and drive higher conversion rates.

Flexible & hassle-free

We scale with your needs—no long-term commitments, just impactful results.

Experiences people love

Enhance engagement, build client loyalty, and improve satisfaction.

Boosted conversions

Optimize design, streamline user flows, and drive higher conversion rates.

Stories that driven success

See all case studies

We deliver valuable data for ux teams & businesses to craft experiences that truly resonate with users and drive measurable success.

Stories that driven success

We deliver valuable data for ux teams & businesses to craft experiences that truly resonate with users and drive measurable success.

Stories that driven success

We deliver valuable data for ux teams & businesses to craft experiences that truly resonate with users and drive measurable success.

Stories that driven success

See all case studies

We deliver valuable data for ux teams & businesses to craft experiences that truly resonate with users and drive measurable success.

Stories that driven success

See all case studies

We deliver valuable data for ux teams & businesses to craft experiences that truly resonate with users and drive measurable success.

Contact us

© 2025 UXhands. All rights reserved.

Contact us

© 2025 UXhands. All rights reserved.

Contact us

© 2025 UXhands. All rights reserved.

Contact us

© 2025 UXhands. All rights reserved.