UX RESEARCH LAB

The right hands for your research

Senior-led UX research across every method - qualitative, quantitative, expert audits, benchmarks, and cross-cultural studies. We pick the right approach for your question, not the easiest one.

Research Lab
UX RESEARCH LAB

The right hands for your research

Senior-led UX research across every method - qualitative, quantitative, expert audits, benchmarks, and cross-cultural studies. We pick the right approach for your question, not the easiest one.

Research Lab
UX RESEARCH LAB

The right hands for your research

Senior-led UX research across every method - qualitative, quantitative, expert audits, benchmarks, and cross-cultural studies. We pick the right approach for your question, not the easiest one.

Research Lab
UX RESEARCH LAB

The right hands for your research

Senior-led UX research across every method - qualitative, quantitative, expert audits, benchmarks, and cross-cultural studies. We pick the right approach for your question, not the easiest one.

Research Lab
UX RESEARCH LAB

The right hands for your research

Senior-led UX research across every method - qualitative, quantitative, expert audits, benchmarks, and cross-cultural studies. We pick the right approach for your question, not the easiest one.

Research Lab
SELECTED CLIENTS

Brands we’ve delivered UX and research work for, directly and through partner agencies.

  • Logo of LOT, POLISH AIRLINES
  • Logo of mBank
  • Logo of Warta
  • Logo of mastercard
  • Logo of Nice To Fit You
  • Logo of Bunduelle FOOD SERVICE
  • Logo of Uniwersytety WSB Merito
  • Logo of Symfonia
  • Logo of Riyad Bank
  • Logo of Garett
  • Logo of mServices
  • Logo of Uniqa
  • Logo of Agora S.A.
  • Logo of mOrganizer finansów
  • Logo of Citizens Bank
  • Logo of Diagnostyka+
  • Logo of mLeasing
  • Logo of 89 transfers
  • Logo of Servier
  • Logo of Economic
  • Logo of Swiss Krono
  • Zwierz logo
SELECTED CLIENTS

Brands we’ve delivered UX and research work for, directly and through partner agencies.

  • Logo of LOT, POLISH AIRLINES
  • Logo of mBank
  • Logo of Warta
  • Logo of mastercard
  • Logo of Nice To Fit You
  • Logo of Bunduelle FOOD SERVICE
  • Logo of Uniwersytety WSB Merito
  • Logo of Symfonia
  • Logo of Riyad Bank
  • Logo of Garett
  • Logo of mServices
  • Logo of Uniqa
  • Logo of Agora S.A.
  • Logo of mOrganizer finansów
  • Logo of Citizens Bank
  • Logo of Diagnostyka+
  • Logo of mLeasing
  • Logo of 89 transfers
  • Logo of Servier
  • Logo of Economic
  • Logo of Swiss Krono
  • Zwierz logo
Selected clients

Brands we’ve delivered UX and research work for, directly and through partner agencies.

  • Logo of LOT, POLISH AIRLINES
  • Logo of mBank
  • Logo of Warta
  • Logo of mastercard
  • Logo of Nice To Fit You
  • Logo of Bunduelle FOOD SERVICE
  • Logo of Uniwersytety WSB Merito
  • Logo of Symfonia
  • Logo of Riyad Bank
  • Logo of Garett
  • Logo of mServices
  • Logo of Uniqa
  • Logo of Agora S.A.
  • Logo of mOrganizer finansów
  • Logo of Citizens Bank
  • Logo of Diagnostyka+
  • Logo of mLeasing
  • Logo of 89 transfers
  • Logo of Servier
  • Logo of Economic
  • Logo of Swiss Krono
  • Zwierz logo
SELECTED CLIENTS

Brands we’ve delivered UX and research work for, directly and through partner agencies.

  • Logo of LOT, POLISH AIRLINES
  • Logo of mBank
  • Logo of Warta
  • Logo of mastercard
  • Logo of Nice To Fit You
  • Logo of Bunduelle FOOD SERVICE
  • Logo of Uniwersytety WSB Merito
  • Logo of Symfonia
  • Logo of Riyad Bank
  • Logo of Garett
  • Logo of mServices
  • Logo of Uniqa
  • Logo of Agora S.A.
  • Logo of mOrganizer finansów
  • Logo of Citizens Bank
  • Logo of Diagnostyka+
  • Logo of mLeasing
  • Logo of 89 transfers
  • Logo of Servier
  • Logo of Economic
  • Logo of Swiss Krono
  • Zwierz logo
WHAT WE ACTUALLY DO

Every research method, one senior team

We don't default to the cheapest method or the one we know best. We match the method to the question.

Exploratory

In-depth interviews, contextual inquiry, ethnographic research, diary studies -uncovering the true "why" behind user behaviour to build deeply impactful digital experiences.

Evaluative

Usability testing, tree testing, first-click testing, automated and AI-moderated testing - blending senior expertise where depth matters with smart AI efficiency for rapid, reliable scale.

Strategic

Survey research, benchmarking, market analysis, comprehensive desk research – mapping broad consumer patterns, tracking trends, and validating data with precision.

WHAT WE ACTUALLY DO

Every research method, one senior team

We don't default to the cheapest method or the one we know best. We match the method to the question.

Exploratory

In-depth interviews, contextual inquiry, ethnographic research, diary studies -uncovering the true "why" behind user behaviour to build deeply impactful digital experiences.

Evaluative

Usability testing, tree testing, first-click testing, automated and AI-moderated testing - blending senior expertise where depth matters with smart AI efficiency for rapid, reliable scale.

Strategic

Survey research, benchmarking, market analysis, comprehensive desk research – mapping broad consumer patterns, tracking trends, and validating data with precision.

WHAT WE ACTUALLY DO
Every research method, one senior team

We don't default to the cheapest method or the one we know best. We match the method to the question.

Exploratory

In-depth interviews, contextual inquiry, ethnographic research, diary studies -uncovering the true "why" behind user behaviour to build deeply impactful digital experiences.

Evaluative

Usability testing, tree testing, first-click testing, automated and AI-moderated testing - blending senior expertise where depth matters with smart AI efficiency for rapid, reliable scale.

Strategic

Survey research, benchmarking, market analysis, comprehensive desk research – mapping broad consumer patterns, tracking trends, and validating data with precision.

WHAT WE ACTUALLY DO

Every research method, one senior team

We don't default to the cheapest method or the one we know best. We match the method to the question.

Exploratory

In-depth interviews, contextual inquiry, ethnographic research, diary studies -uncovering the true "why" behind user behaviour to build deeply impactful digital experiences.

Evaluative

Usability testing, tree testing, first-click testing, automated and AI-moderated testing - blending senior expertise where depth matters with smart AI efficiency for rapid, reliable scale.

Strategic

Survey research, benchmarking, market analysis, comprehensive desk research – mapping broad consumer patterns, tracking trends, and validating data with precision.

Expert review

UX audits, WCAG accessibility audits, heuristic evaluation - senior expert eyes thoroughly analyzing your product to eliminate friction and guarantee seamless digital inclusivity.

AI-assisted

AI-moderated synthesis, large-sample validation, rapid screener analysis - unlocking speed where it helps while embedding sharp senior judgment exactly where it truly matters.

Cross-cultural

Studies designed and run natively across multiple global markets and languages - ensuring vital local nuance is deeply and systematically built into solid, actionable business evidence.

Expert review

UX audits, WCAG accessibility audits, heuristic evaluation - senior expert eyes thoroughly analyzing your product to eliminate friction and guarantee seamless digital inclusivity.

AI-assisted

AI-moderated synthesis, large-sample validation, rapid screener analysis - unlocking speed where it helps while embedding sharp senior judgment exactly where it truly matters.

Cross-cultural

Studies designed and run natively across multiple global markets and languages - ensuring vital local nuance is deeply and systematically built into solid, actionable business evidence.

Expert review

UX audits, WCAG accessibility audits, heuristic evaluation - senior expert eyes thoroughly analyzing your product to eliminate friction and guarantee seamless digital inclusivity.

AI-assisted

AI-moderated synthesis, large-sample validation, rapid screener analysis - unlocking speed where it helps while embedding sharp senior judgment exactly where it truly matters.

Cross-cultural

Studies designed and run natively across multiple global markets and languages - ensuring vital local nuance is deeply and systematically built into solid, actionable business evidence.

Expert review

UX audits, WCAG accessibility audits, heuristic evaluation - senior expert eyes thoroughly analyzing your product to eliminate friction and guarantee seamless digital inclusivity.

AI-assisted

AI-moderated synthesis, large-sample validation, rapid screener analysis - unlocking speed where it helps while embedding sharp senior judgment exactly where it truly matters.

Cross-cultural

Studies designed and run natively across multiple global markets and languages - ensuring vital local nuance is deeply and systematically built into solid, actionable business evidence.

Line up

Pick your starting point

EXPLORE

Foundational Research

Know who your users are and what they need - before you build.

Delivery from 2 weeks

Starting from:

1,800 EUR

In-depth user interviews & needs analysis

Market & competitive benchmark

Opportunities mapped and prioritised

Book now

Most popular plan

TEST

Usability Testing

Watch real users hit your product and see exactly where it loses them.

Delivery from 2 weeks

Starting from:

1,500 EUR

6 moderated sessions, senior-led

Behaviour & friction analysis

Prioritised findings & recommendations

Book now

DIAGNOSE

Friction Audit

A senior expert review that finds what's costing you users - no recruitment, fast.

Delivery from 1 week

Starting from:

1,200 EUR

Expert UXUI audit (heuristic evaluation)

User behaviour analysis (analytics tools)

Full report with prioritised friction map

Book now

Not sure which fits? Tell us where you are and we'll point you to the right starting point.

Line up

Pick your starting point

EXPLORE

Foundational Research

Know who your users are and what they need - before you build.

Delivery from 2 weeks

Starting from:

1,800 EUR

In-depth user interviews & needs analysis

Market & competitive benchmark

Opportunities mapped and prioritised

Book now

Most popular plan

TEST

Usability Testing

Watch real users hit your product and see exactly where it loses them.

Delivery from 2 weeks

Starting from:

1,500 EUR

6 moderated sessions, senior-led

Behaviour & friction analysis

Prioritised findings & recommendations

Book now

DIAGNOSE

Friction Audit

A senior expert review that finds what's costing you users - no recruitment, fast.

Delivery from 1 week

Starting from:

1,200 EUR

Expert UXUI audit (heuristic evaluation)

User behaviour analysis (analytics tools)

Full report with prioritised friction map

Book now

Not sure which fits? Tell us where you are and we'll point you to the right starting point.

Line up
Pick your starting point

Not sure which fits? Tell us where you are and we'll point you to the right starting point.

Line up

Pick your starting point

EXPLORE

Foundational Research

Know who your users are and what they need - before you build.

Delivery from 2 weeks

Starting from:

1,800 EUR

In-depth user interviews & needs analysis

Market & competitive benchmark

Opportunities mapped and prioritised

Book now

Most popular plan

TEST

Usability Testing

Watch real users hit your product and see exactly where it loses them.

Delivery from 2 weeks

Starting from:

1,500 EUR

6 moderated sessions, senior-led

Behaviour & friction analysis

Prioritised findings & recommendations

Book now

DIAGNOSE

Friction Audit

A senior expert review that finds what's costing you users - no recruitment, fast.

Delivery from 1 week

Starting from:

1,200 EUR

Expert UXUI audit (heuristic evaluation)

User behaviour analysis (analytics tools)

Full report with prioritised friction map

Book now

Not sure which fits? Tell us where you are and we'll point you to the right starting point.

What you walk away with

Real-user evidence

Findings, not opinions

Prioritised recommendations

Cross-cultural reach

What you walk away with

Real-user evidence

Findings, not opinions

Prioritised recommendations

Cross-cultural reach

What you walk away with

Real-user evidence

Findings, not opinions

Prioritised recommendations

Cross-cultural reach

What you walk away with

Real-user evidence

Findings, not opinions

Prioritised recommendations

Cross-cultural reach

RESEARCH IS THE FOUNDATION OF GOOD UX

We understand people, not just interfaces

We're researchers through and through: anthropology, sociology and psychology are our scientific backbone, and years of research across industries and methodologies - our craft. There's no data we can't uncover. Only a question that needs to be asked right.

01
Define

research goals

We define which decision the study supports - then turn it into concrete research questions.

02
Plan

the study

We choose the method, write the script, define the sample, timeline and success criteria.

03
Recruit

the right people

We recruit real users who closest match to your customers to gain most realistic experience perspective.

04
Run

research sessions

We run sessions remotely or in person - moderated by senior researchers, with AI support at scale.

05
Deliver

→ insights & recommendations

You get a report: evidence-backed findings, recommendations ranked by priority.

RESEARCH IS THE FOUNDATION OF GOOD UX

We understand people, not just interfaces

We're researchers through and through: anthropology, sociology and psychology are our scientific backbone, and years of research across industries and methodologies - our craft. There's no data we can't uncover. Only a question that needs to be asked right.

01
Define

research goals

We define which decision the study supports - then turn it into concrete research questions.

02
Plan

the study

We choose the method, write the script, define the sample, timeline and success criteria.

03
Recruit

the right people

We recruit real users who closest match to your customers to gain most realistic experience perspective.

04
Run

research sessions

We run sessions remotely or in person - moderated by senior researchers, with AI support at scale.

05
Deliver

→ insights & recommendations

You get a report: evidence-backed findings, recommendations ranked by priority.

RESEARCH IS THE FOUNDATION OF GOOD UX
We understand people, not just interfaces

We're researchers through and through: anthropology, sociology and psychology are our scientific backbone, and years of research across industries and methodologies - our craft. There's no data we can't uncover. Only a question that needs to be asked right.

01
Define

research goals

We define which decision the study supports - then turn it into concrete research questions.

02
Plan

the study

We choose the method, write the script, define the sample, timeline and success criteria.

03
Recruit

the right people

We recruit real users who closest match to your customers to gain most realistic experience perspective.

04
Run

research sessions

We run sessions remotely or in person - moderated by senior researchers, with AI support at scale.

05
Deliver

→ insights & recommendations

You get a report: evidence-backed findings, recommendations ranked by priority.

RESEARCH IS THE FOUNDATION OF GOOD UX

We understand people, not just interfaces

We're researchers through and through: anthropology, sociology and psychology are our scientific backbone, and years of research across industries and methodologies - our craft. There's no data we can't uncover. Only a question that needs to be asked right.

01
Define

research goals

We define which decision the study supports - then turn it into concrete research questions.

02
Plan

the study

We choose the method, write the script, define the sample, timeline and success criteria.

03
Recruit

the right people

We recruit real users who closest match to your customers to gain most realistic experience perspective.

04
Run

research sessions

We run sessions remotely or in person - moderated by senior researchers, with AI support at scale.

05
Deliver

→ insights & recommendations

You get a report: evidence-backed findings, recommendations ranked by priority.

RESEARCH IS THE FOUNDATION OF GOOD UX

We understand people, not just interfaces

We're researchers through and through: anthropology, sociology and psychology are our scientific backbone, and years of research across industries and methodologies - our craft. There's no data we can't uncover. Only a question that needs to be asked right.

01
Define

research goals

We define which decision the study supports - then turn it into concrete research questions.

02
Plan

the study

We choose the method, write the script, define the sample, timeline and success criteria.

03
Recruit

the right people

We recruit real users who closest match to your customers to gain most realistic experience perspective.

04
Run

research sessions

We run sessions remotely or in person - moderated by senior researchers, with AI support at scale.

05
Deliver

→ insights & recommendations

You get a report: evidence-backed findings, recommendations ranked by priority.

WHY OUR FINDINGS HOLD UP

Rigour you can trace, not just claim

We keep evidence and interpretation separate - so you can always see what users did, and what we concluded from it.

Evidence, not opinion

We keep findings close to what users actually did or said - not a hunch in the room.

Depth stays honest

We don't overstate qualitative proof. Small samples answer "why", not "how many".

AI as a prefilter

AI synthesises and accelerates the work - sharpening the real study, never replacing real users.

WHY OUR FINDINGS HOLD UP

Rigour you can trace, not just claim

We keep evidence and interpretation separate - so you can always see what users did, and what we concluded from it.

Evidence, not opinion

We keep findings close to what users actually did or said - not a hunch in the room.

Depth stays honest

We don't overstate qualitative proof. Small samples answer "why", not "how many".

AI as a prefilter

AI synthesises and accelerates the work - sharpening the real study, never replacing real users.

Why our findings hold up
Rigour you can trace, not just claim

We keep evidence and interpretation separate - so you can always see what users did, and what we concluded from it.

Evidence, not opinion

We keep findings close to what users actually did or said - not a hunch in the room.

Depth stays honest

We don't overstate qualitative proof. Small samples answer "why", not "how many".

AI as a prefilter

AI synthesises and accelerates the work - sharpening the real study, never replacing real users.

WHY OUR FINDINGS HOLD UP

Rigour you can trace, not just claim

We keep evidence and interpretation separate - so you can always see what users did, and what we concluded from it.

Evidence, not opinion

We keep findings close to what users actually did or said - not a hunch in the room.

Depth stays honest

We don't overstate qualitative proof. Small samples answer "why", not "how many".

AI as a prefilter

AI synthesises and accelerates the work - sharpening the real study, never replacing real users.

WHY OUR FINDINGS HOLD UP

Rigour you can trace, not just claim

We keep evidence and interpretation separate - so you can always see what users did, and what we concluded from it.

Evidence, not opinion

We keep findings close to what users actually did or said - not a hunch in the room.

Depth stays honest

We don't overstate qualitative proof. Small samples answer "why", not "how many".

AI as a prefilter

AI synthesises and accelerates the work - sharpening the real study, never replacing real users.

Not sure which research you need?

We'll point you to the right starting point and get moving - fast.

Not sure which research you need?

We'll point you to the right starting point and get moving - fast.

Not sure which research you need?

We'll point you to the right starting point and get moving - fast.

Not sure which research you need?

We'll point you to the right starting point and get moving - fast.

AI INTERACTION RESEARCH

How do people actually behave with your AI?

Testing an AI product isn't like testing an app. We research how real people interact with chatbots, copilots, voice interfaces and agents - where they trust it, where they lose confidence, and where it breaks down.

Trust, measured

We measure whether people trust your AI enough to act on it - not just whether they can complete a task.

Multimodal behaviour

Chat, voice, agents - we test across interaction modes, where each one changes how people behave.

Human-AI interaction

How people delegate to, supervise, and stay in control of AI - the new layer of UX research.

AI INTERACTION RESEARCH

How do people actually behave with your AI?

Testing an AI product isn't like testing an app. We research how real people interact with chatbots, copilots, voice interfaces and agents - where they trust it, where they lose confidence, and where it breaks down.

Trust, measured

We measure whether people trust your AI enough to act on it - not just whether they can complete a task.

Multimodal behaviour

Chat, voice, agents - we test across interaction modes, where each one changes how people behave.

Human-AI interaction

How people delegate to, supervise, and stay in control of AI - the new layer of UX research.

AI INTERACTION RESEARCH
How do people actually behave with your AI?

Testing an AI product isn't like testing an app. We research how real people interact with chatbots, copilots, voice interfaces and agents - where they trust it, where they lose confidence, and where it breaks down.

Trust, measured

We measure whether people trust your AI enough to act on it - not just whether they can complete a task.

Multimodal behaviour

Chat, voice, agents - we test across interaction modes, where each one changes how people behave.

Human-AI interaction

How people delegate to, supervise, and stay in control of AI - the new layer of UX research.

AI INTERACTION RESEARCH

How do people actually behave with your AI?

Testing an AI product isn't like testing an app. We research how real people interact with chatbots, copilots, voice interfaces and agents - where they trust it, where they lose confidence, and where it breaks down.

Trust, measured

We measure whether people trust your AI enough to act on it - not just whether they can complete a task.

Multimodal behaviour

Chat, voice, agents - we test across interaction modes, where each one changes how people behave.

Human-AI interaction

How people delegate to, supervise, and stay in control of AI - the new layer of UX research.

FAQ

What is UX research and when do I need it?

UX research is how you learn what users actually need and where a product fails them, before you commit budget. You need it when you're deciding what to build, validating a direction, or fixing a product that underperforms.

What's the difference between UX research and usability testing?
Do you run research across multiple markets and languages?
AI-moderated or human-moderated, which do I need?

FAQ

What is UX research and when do I need it?

UX research is how you learn what users actually need and where a product fails them, before you commit budget. You need it when you're deciding what to build, validating a direction, or fixing a product that underperforms.

What's the difference between UX research and usability testing?
Do you run research across multiple markets and languages?
AI-moderated or human-moderated, which do I need?
FAQ
What is UX research and when do I need it?

UX research is how you learn what users actually need and where a product fails them, before you commit budget. You need it when you're deciding what to build, validating a direction, or fixing a product that underperforms.

What's the difference between UX research and usability testing?
Do you run research across multiple markets and languages?
AI-moderated or human-moderated, which do I need?

FAQ

What is UX research and when do I need it?

UX research is how you learn what users actually need and where a product fails them, before you commit budget. You need it when you're deciding what to build, validating a direction, or fixing a product that underperforms.

What's the difference between UX research and usability testing?
Do you run research across multiple markets and languages?
AI-moderated or human-moderated, which do I need?
REMOTE UX HANDS AROUND THE GLOBE

Real insight from real users - in every market that matters

Research that holds across languages and cultures, with native-level moderation and a network of specialist partners - so the nuance becomes part of the evidence.

We speak:

english

polish

french

portugese

japanese

spanish

german

and more

REMOTE UX HANDS AROUND THE GLOBE

Real insight from real users - in every market that matters

Research that holds across languages and cultures, with native-level moderation and a network of specialist partners - so the nuance becomes part of the evidence.

We speak:

and more

REMOTE UX HANDS AROUND THE GLOBE
Real insight from real users - in every market that matters

Research that holds across languages and cultures, with native-level moderation and a network of specialist partners - so the nuance becomes part of the evidence.

We speak:

and more

REMOTE UX HANDS AROUND THE GLOBE

Real insight from real users - in every market that matters

Research that holds across languages and cultures, with native-level moderation and a network of specialist partners - so the nuance becomes part of the evidence.

We speak:

english

polish

french

portugese

japanese

spanish

german

and more

REMOTE UX HANDS AROUND THE GLOBE

Real insight from real users - in every market that matters

Research that holds across languages and cultures, with native-level moderation and a network of specialist partners - so the nuance becomes part of the evidence.

We speak:

english

polish

french

portugese

japanese

spanish

german

and more

Let's turn your questions into evidence

One call - we'll suggest where to start and what it take

Let's turn your questions into evidence

One call - we'll suggest where to start and what it take

Let's turn your questions into evidence

One call - we'll suggest where to start and what it take

Let's turn your questions into evidence

One call - we'll suggest where to start and what it take