Usability testing of a property insurance calculator
Refining the property insurance calculator for a seamless, user-friendly experience. Enhancing clarity, efficiency, and accessibility through UX optimization.
Usability Testing
Website
Client:
a major Polish insurance company
Cooperation with:
a Polish UX agency
Language:
Usability testing of a property insurance calculator
Refining the property insurance calculator for a seamless, user-friendly experience. Enhancing clarity, efficiency, and accessibility through UX optimization.
Usability Testing
Website
Client:
a major Polish insurance company
Cooperation with:
a Polish UX agency
Language:
Usability testing of a property insurance calculator
Refining the property insurance calculator for a seamless, user-friendly experience. Enhancing clarity, efficiency, and accessibility through UX optimization.
Usability Testing
Website
Client:
a major Polish insurance company
Cooperation with:
a Polish UX agency
Language:
Usability testing of a property insurance calculator
Refining the property insurance calculator for a seamless, user-friendly experience. Enhancing clarity, efficiency, and accessibility through UX optimization.
Usability Testing
Website
Client:
a major Polish insurance company
Cooperation with:
a Polish UX agency
Language:
This case study is anonymised
Under our confidentiality agreements we don’t disclose client names or research findings. We’re happy to walk you through the method and how we’d approach a similar challenge for you.
This case study is anonymised
Under our confidentiality agreements we don’t disclose client names or research findings. We’re happy to walk you through the method and how we’d approach a similar challenge for you.
This case study is anonymised
Under our confidentiality agreements we don’t disclose client names or research findings. We’re happy to walk you through the method and how we’d approach a similar challenge for you.
This case study is anonymised
Under our confidentiality agreements we don’t disclose client names or research findings. We’re happy to walk you through the method and how we’d approach a similar challenge for you.
This case study is anonymised
Under our confidentiality agreements we don’t disclose client names or research findings. We’re happy to walk you through the method and how we’d approach a similar challenge for you.
Quote completion rate
Optimized for a seamless and efficient insurance quote generation process.
Navigation clarity
Enhanced understanding of coverage options for a more intuitive user experience.
Task efficiency
Streamlined insurance policy selection for faster, frictionless decision-making.
Quote completion rate
Optimized for a seamless and efficient insurance quote generation process.
Navigation clarity
Enhanced understanding of coverage options for a more intuitive user experience.
Task efficiency
Streamlined insurance policy selection for faster, frictionless decision-making.
Quote completion rate
Optimized for a seamless and efficient insurance quote generation process.
Navigation clarity
Enhanced understanding of coverage options for a more intuitive user experience.
Task efficiency
Streamlined insurance policy selection for faster, frictionless decision-making.
Quote completion rate
Optimized for a seamless and efficient insurance quote generation process.
Navigation clarity
Enhanced understanding of coverage options for a more intuitive user experience.
Task efficiency
Streamlined insurance policy selection for faster, frictionless decision-making.
Quote completion rate
Optimized for a seamless and efficient insurance quote generation process.
Navigation clarity
Enhanced understanding of coverage options for a more intuitive user experience.
Task efficiency
Streamlined insurance policy selection for faster, frictionless decision-making.
Challenge
We collaborated with the partnering UX agency's team, leading the user testing process.
One of Poland’s largest insurers set out to develop a user-friendly property insurance calculator, allowing customers to compare coverage options quickly and obtain insurance quotes with confidence. The challenge was to reduce complexity, improve navigation, and streamline decision-making process before launch.
To address this, we conducted remote, moderated usability tests, focusing on:
Simplifying the quoting process – ensuring users could enter property details effortlessly.
Enhancing coverage comparisons – clarifying policy differences for better decision-making.
Reducing user confusion – identifying and resolving friction points.
Boosting decision confidence – empowering users to make informed insurance choices.
Challenge
We collaborated with the partnering UX agency's team, leading the user testing process.
One of Poland’s largest insurers set out to develop a user-friendly property insurance calculator, allowing customers to compare coverage options quickly and obtain insurance quotes with confidence. The challenge was to reduce complexity, improve navigation, and streamline decision-making process before launch.
To address this, we conducted remote, moderated usability tests, focusing on:
Simplifying the quoting process – ensuring users could enter property details effortlessly.
Enhancing coverage comparisons – clarifying policy differences for better decision-making.
Reducing user confusion – identifying and resolving friction points.
Boosting decision confidence – empowering users to make informed insurance choices.
Challenge
We collaborated with the partnering UX agency's team, leading the user testing process.
One of Poland’s largest insurers set out to develop a user-friendly property insurance calculator, allowing customers to compare coverage options quickly and obtain insurance quotes with confidence. The challenge was to reduce complexity, improve navigation, and streamline decision-making process before launch.
To address this, we conducted remote, moderated usability tests, focusing on:
Simplifying the quoting process – ensuring users could enter property details effortlessly.
Enhancing coverage comparisons – clarifying policy differences for better decision-making.
Reducing user confusion – identifying and resolving friction points.
Boosting decision confidence – empowering users to make informed insurance choices.
Challenge
We collaborated with the partnering UX agency's team, leading the user testing process.
One of Poland’s largest insurers set out to develop a user-friendly property insurance calculator, allowing customers to compare coverage options quickly and obtain insurance quotes with confidence. The challenge was to reduce complexity, improve navigation, and streamline decision-making process before launch.
To address this, we conducted remote, moderated usability tests, focusing on:
Simplifying the quoting process – ensuring users could enter property details effortlessly.
Enhancing coverage comparisons – clarifying policy differences for better decision-making.
Reducing user confusion – identifying and resolving friction points.
Boosting decision confidence – empowering users to make informed insurance choices.
Approach
We conducted qualitative usability testing, combining task-based evaluations with user feedback analysis to refine the experience before development.
Approach
We conducted qualitative usability testing, combining task-based evaluations with user feedback analysis to refine the experience before development.
Approach
We conducted qualitative usability testing, combining task-based evaluations with user feedback analysis to refine the experience before development.
Approach
We conducted qualitative usability testing, combining task-based evaluations with user feedback analysis to refine the experience before development.
Methodologies & phases
We structured usability tests to reflect real-life home insurance shopping behaviors, ensuring authentic user interactions:
Designed user scenarios based on common customer needs
Developed structured test scripts to ensure consistency across sessions
Defined success metrics to measure usability impact effectively
Methodologies & Phases
We structured usability tests to reflect real-life home insurance shopping behaviors, ensuring authentic user interactions:
Designed user scenarios based on common customer needs
Developed structured test scripts to ensure consistency across sessions
Defined success metrics to measure usability impact effectively
Methodologies & Phases
We structured usability tests to reflect real-life home insurance shopping behaviors, ensuring authentic user interactions:
Designed user scenarios based on common customer needs
Developed structured test scripts to ensure consistency across sessions
Defined success metrics to measure usability impact effectively
Methodologies & phases
We structured usability tests to reflect real-life home insurance shopping behaviors, ensuring authentic user interactions:
Designed user scenarios based on common customer needs
Developed structured test scripts to ensure consistency across sessions
Defined success metrics to measure usability impact effectively
Methodologies & phases
We structured usability tests to reflect real-life home insurance shopping behaviors, ensuring authentic user interactions:
Designed user scenarios based on common customer needs
Developed structured test scripts to ensure consistency across sessions
Defined success metrics to measure usability impact effectively
Conclusion
This project underscores the importance of early usability testing in simplifying complex financial decisions. By refining the property insurance calculator before launch, we ensured a faster, clearer, and more user-friendly experience, empowering customers to secure home coverage with confidence.
Conclusion
This project underscores the importance of early usability testing in simplifying complex financial decisions. By refining the property insurance calculator before launch, we ensured a faster, clearer, and more user-friendly experience, empowering customers to secure home coverage with confidence.
Conclusion
This project underscores the importance of early usability testing in simplifying complex financial decisions. By refining the property insurance calculator before launch, we ensured a faster, clearer, and more user-friendly experience, empowering customers to secure home coverage with confidence.
Conclusion
This project underscores the importance of early usability testing in simplifying complex financial decisions. By refining the property insurance calculator before launch, we ensured a faster, clearer, and more user-friendly experience, empowering customers to secure home coverage with confidence.
Outcome
Identified barriers in the quoting path: highlighted key moments where users experienced friction during premium calculation.
Recommendations for coverage selection: provided guidelines to help users clearly understand and confidently choose their policy options.
Recommendations for form optimization: delivered actionable steps to simplify property data input fields and reduce hesitation.
Implementation priorities: organized the findings by their impact on usability to assist the development team in planning.
Outcome
Identified barriers in the quoting path: highlighted key moments where users experienced friction during premium calculation.
Recommendations for coverage selection: provided guidelines to help users clearly understand and confidently choose their policy options.
Recommendations for form optimization: delivered actionable steps to simplify property data input fields and reduce hesitation.
Implementation priorities: organized the findings by their impact on usability to assist the development team in planning.
Outcome
Identified barriers in the quoting path: highlighted key moments where users experienced friction during premium calculation.
Recommendations for coverage selection: provided guidelines to help users clearly understand and confidently choose their policy options.
Recommendations for form optimization: delivered actionable steps to simplify property data input fields and reduce hesitation.
Implementation priorities: organized the findings by their impact on usability to assist the development team in planning.
Outcome
Identified barriers in the quoting path: highlighted key moments where users experienced friction during premium calculation.
Recommendations for coverage selection: provided guidelines to help users clearly understand and confidently choose their policy options.
Recommendations for form optimization: delivered actionable steps to simplify property data input fields and reduce hesitation.
Implementation priorities: organized the findings by their impact on usability to assist the development team in planning.
Case studies
Stories that drive success
From research to execution, we collaborate with businesses to craft experiences that resonate with users and deliver measurable results.
Case studies
Stories that drive success
From research to execution, we collaborate with businesses to craft experiences that resonate with users and deliver measurable results.
CASE STUDIES
Stories that drive success
From research to execution, we collaborate with businesses to craft experiences that resonate with users and deliver measurable results.
Case studies
Stories that drive success
From research to execution, we collaborate with businesses to craft experiences that resonate with users and deliver measurable results.
CASE STUDIES
Stories that drive success
From research to execution, we collaborate with businesses to craft experiences that resonate with users and deliver measurable results.